Dubai 2025

Return Policy for digitaljulfa.com

Welcome to digitaljulfa.com, a marketplace that connects customers with various independent vendors. Each vendor sets their own policies regarding returns, refunds, and exchanges. To ensure transparency and a smooth shopping experience, please read the following guidelines regarding returns:

Vendor-Specific Return Policies

  1. Individual Vendor Policies: Each vendor on digitaljulfa.com maintains their own return and refund policies. These policies will be clearly stated on the vendor's product listing page.

  2. Review Before Purchase: Customers are encouraged to review the return policy of the vendor before making a purchase.

Digital Julfa (DAJ) Purchases

  1. Refund Policy: Refunds for Digital Julfa DAJ item purchases are available within 7 days of the purchase date.

  2. No Returns: Digital Julfa DAJ item purchases are non-returnable under any circumstances.

Return Requests

  1. Direct Vendor Communication: For any return, refund, or exchange requests, customers must contact the vendor directly. Vendors' contact information is available in your order details.

  2. Timely Submission: Ensure you submit your return request within the timeframe specified in the vendor's return policy.

General Guidelines

  1. Proof of Purchase: Retain your purchase receipt or order confirmation as vendors may require proof of purchase for processing returns.

  2. Condition of Products: Products must typically be returned in the condition specified by the vendor (e.g., unopened, unused, or with original tags).

  3. Non-Returnable Items: Certain items, such as perishable goods, customized products, or digital downloads, may be non-returnable. Refer to the vendor's policy for details.

Vendor Accountability

  1. Customer Disputes: If a vendor fails to honor their stated return policy, digitaljulfa.com can assist in facilitating communication between the customer and vendor.

  2. Vendor Standards: We require vendors to maintain fair and transparent return policies to ensure customer satisfaction.

Limitations

  1. digitaljulfa.com Role: As a marketplace, digitaljulfa.com is not responsible for the direct handling of returns, refunds, or exchanges. Our role is to facilitate transactions and support communication between customers and vendors.

  2. Final Decisions: All return and refund decisions rest with the respective vendor unless otherwise stated.

Contact Us

For assistance with unresolved return issues, please contact digitaljulfa.com customer support at infor@orionwi.com. We’re here to help mediate disputes and ensure a fair resolution whenever possible.

We appreciate your trust in digitaljulfa.com and our diverse vendor community. Thank you for shopping with us!